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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Yao Folivi

September 10, 2026

5  out of  5
rating by Yao Folivi
"I spoke to Vanessa at State Farm. She was amazing and helpful. I recommend her."
We responded:
"Thank you so much for your kind review, Yao!  If you need insurance assistance, we are just an email or call away! - Alejandra Bustamante, your State Farm Agent   "
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Valeria Cruz

September 8, 2026

5  out of  5
rating by Valeria Cruz
"Vanessa me atendió muy amable, muy atenta y educada. Super buena atención al cliente. 😊"
We responded:
"Thank you so much for your kind review, Valeria!  If you need insurance assistance, we are just an email or call away! - Alejandra Bustamante, your State Farm Agent   "
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Arlene Yach

September 3, 2026

1  out of  5
rating by Arlene Yach
"DO NOT trust this agent to give you the coverage you ask for. You will not notice HER MISTAKE until it is time for a claim. This agency is full of mistakes and young office staff who either does not care or are not trained. BYE! I will be moving business to a different agent"
We responded:
"Vince, we’ve always stood behind our promise of great customer service, supported by extensive and ongoing training. While people can make mistakes, I’m responsible for my business, and I was able to request coverage for your claim, which has been paid. We’ve left you a voicemail in case you’d like to discuss further. We truly appreciate your business."
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Juan ramon Mendoza

September 2, 2026

5  out of  5
rating by Juan ramon Mendoza
"Vanessa es my buna en su trabajo me resolvio muy rapido"
We responded:
"Juan, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Leopoldo Moreno

September 1, 2026

5  out of  5
rating by Leopoldo Moreno
"Vanessa me atendio muy amablemente obteniddo una atencion Excelente!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
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Moisés eduardo Peralta aguilar

August 31, 2026

5  out of  5
rating by Moisés eduardo Peralta aguilar
"Buen servicio y muy respetuosos"
We responded:
"Thank you so much for the 5 stars, Moisés! We truly appreciate your feedback and are always happy to help whenever you need us. "
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Miguel Angel Montes

August 27, 2026

5  out of  5
rating by Miguel Angel Montes
"Excelente servicio. Vanesa la mejor. Muy buena en explicarme tuda la información 10/10 muchasss gracias Vanesa"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Madison to know you had such a great experience with us. "
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Sarah DeHart

August 27, 2026

5  out of  5
rating by Sarah DeHart
"In my 30+ years of purchasing insurance, this is an exceptional team. Sincerely. They are always respectful, responsive, professional, competant and knowledgeable. From the lead agent, the office manager and all employees. Very pleased 😀"
We responded:
"Sarah, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Pepe Ram.

August 25, 2026

5  out of  5
rating by Pepe Ram.
"Vanessa 100%. Attention"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Juan Gonzalez

Juan Gonzalez

August 25, 2026

5  out of  5
rating by Juan Gonzalez
"Vanessa 100% Attention."
We responded:
"Thank you for the 5-star review of Alejandra Bustamante’s team - we really appreciate your kind words! "
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Elias Gamboa

August 16, 2026

5  out of  5
rating by Elias Gamboa
"Very friendly and very good attention."
We responded:
"Elias, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Alejandra Bustamante and Team "
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Arthur Meyer

August 15, 2026

5  out of  5
rating by Arthur Meyer
"We had State Farm four years ago, then moved from Madison to LaCrosse. We like to use local business so we switched. Now after two years we are back to doing business with the Madison office again. It feels like doing business with a family member in that they really do care about your needs and making sure you have what you need at a competitive price. We have found them to be responsive, caring, kind, professional, and easy to work with. Vanessa has been our main contact to work with and she is fantastic! Every person we have ever had contact with has been extremely pleasant to work with. That's why we came back!!"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Daniel andres Parada ramirez

August 13, 2026

5  out of  5
rating by Daniel andres Parada ramirez
"Excelente servicio y muy economico, y excelentes coberturas"
We responded:
"Hi Daniel, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Alejandra Bustamante’s team.  Please reach out to us if any questions come up!  - Alejandra Bustamante’s Insurance Team "
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Santos Garcia

August 7, 2026

5  out of  5
rating by Santos Garcia
"Met with Vanessa, she assisted me with auto and life insurance. I will recommend her to everyone!"
We responded:
"Santos, thank you so much for your wonderful feedback! We're thrilled to hear that Vanessa was able to assist you with both your auto and life insurance needs. Your recommendation means a lot to us! If you have any further questions or need assistance in the future, please don't hesitate to reach out. We’re here to help!"
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Balram Aulakh

August 6, 2026

5  out of  5
rating by Balram Aulakh
"Vanessa was very helpful and kind in aiding me for getting my insurance situated"
We responded:
"Thank you so much for your wonderful feedback of us here at Alejandra Bustamante’s State Farm Insurance office! We’re so glad you had a positive experience with us.  Please give us a call or send us an email if we can help you with anything additional. - Alejandra Bustamante’s Insurance Team "
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suber ibrahim

August 6, 2026

5  out of  5
rating by suber ibrahim
"Vanessa helped me set up auto insurance as I just moved from Texas to Wisconsin. She was great in explaining the coverage and I will recommend her to everyone!"
We responded:
"suber, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Madison insurance team! - Your State Farm Agent, Alejandra Bustamante "
Profile photo of Gibril Jarjue

Gibril Jarjue

August 4, 2026

5  out of  5
rating by Gibril Jarjue
"Very professional and helpful! I am honored to have you as my agent"
We responded:
"Gibril, we’re so grateful for your 5-star review - thank you for taking a moment to share your experience with my Madison insurance team! - Your State Farm Agent, Alejandra Bustamante "
Profile photo of Carlos Gonzalez Torres

Carlos Gonzalez Torres

August 3, 2026

5  out of  5
rating by Carlos Gonzalez Torres
"Excelente servicio. Fueron muy atentas al detalle, amables y profesionales. Hicieron que el proceso de conseguir un seguro fuera sencillo y sin complicaciones. Las recomiendo ampliamente."
We responded:
"Wow, thank you for the 5-star review, Carlos! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of Tomas Garcia

Tomas Garcia

August 3, 2026

5  out of  5
rating by Tomas Garcia
"Julián me tendió. Súper bien"
We responded:
"Thanks so much for the amazing review, Tomas! We really appreciate your support here in Madison. Just reach out anytime if you need us - we’re here for you. "
Profile photo of Paola Valdivieso

Paola Valdivieso

August 3, 2026

4  out of  5
rating by Paola Valdivieso
"Excellent attention!!!"
We responded:
"Thank you for your 4-star review—we truly appreciate your feedback and are happy to hear you had a positive experience with our Madison insurance team. "
Profile photo of Alana Brooks

Alana Brooks

July 31, 2026

5  out of  5
rating by Alana Brooks
"Vanessa went above and beyond! Her kind nature and knowledge allowed me to easily get the insurance that I needed!"
We responded:
"Wow, thank you for the 5-star review, Alana! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
Profile photo of SERGIO CAMPOS

SERGIO CAMPOS

July 30, 2026

5  out of  5
rating by SERGIO CAMPOS
"Great insurance and excellent guidance, whether you're starting a new policy or improving the one you already have.

Everyone who has assisted me so far has been very kind, patient, and helpful. Overall, it has been a very positive experience."
We responded:
"Muchas gracias Sergio"
Profile photo of José Luis Jimenez

José Luis Jimenez

July 30, 2026

5  out of  5
rating by José Luis Jimenez
"Vanessa me asistió con el seguro de vida"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Profile photo of Daniel alfonso Vicuña prieto

Daniel alfonso Vicuña prieto

July 29, 2026

5  out of  5
rating by Daniel alfonso Vicuña prieto
"Muy bien su atención 10 de 10 la señorita vanessa"
We responded:
"Daniel, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Adam Gonzalez

Adam Gonzalez

July 29, 2026

5  out of  5
rating by Adam Gonzalez
"Vanessa me ayudó con mi seguro de negocio y seguro de vida y cobertura médica suplementaria. La recomiendo con todos!"
We responded:
"Adam, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Madison insurance team is always here and happy to help. "